Terms & Conditions
Products displayed on this website are available while stock permits and can be removed without any prior notice. The pricing and descriptions of products can also be amended at any point without prior notice.
We aim to display the colours of our products as accurately as possible. However, as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colours cannot be guaranteed. Voltra Lighting is a registered trademark. All associated intellectual property, including text, product names and descriptions, imagery, brochures and website design remain the property of Voltra Lighting and cannot be used without prior consent. These terms & conditions may be updated at any time.
To help ensure that your shopping experience is safe, simple and secure, Voltra Lighting uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser that you can click to find out information about the SSL digital certificate registration.
Any card transactions that are taken over the phone by Voltra Lighting are also processed securely. After a phone transaction is made, card details are disposed of securely.
We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them.
Collection of personal information
We collect personal information about you when you register or subscribe for one of our services, place an order, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.
The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use, the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs and other location information, photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.
We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.
Cookies and how this information may be used
Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
When you use our services
If you use any of our services, register for or attend one of our events, set up, look at or change your account details or give them to a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalised shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services.
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.
Tracking how our online services are used
We collect and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer.
When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We'll store your device language, app language, country, We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service.
Where we process your personal information
When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. Governments in certain countries such as the USA have broad powers to access data for security, crime prevention and detection and law enforcement purposes.
Opt in and opt out
We offer you the chance to receive news and product updates. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, servicing, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates.
Marketing communications you subscribe to will only be sent by Voltra Lighting.
You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed. Whenever you receive direct marketing from us, we will tell you how to unsubscribe.
How we make changes to this policy